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Frequently Asked Questions


Can I change my account options?

You can update your subscription preferences and contact information at any time or cancel your subscription.

How does the municipal notice platform work?

The municipal notice platform is a web platform for sending alerts by text (SMS), phone call and email.

Citizens sign up to receive notifications from:

  • emergencies;
  • boil water advisory or flushing of the water system;
  • collection reminders;
  • notice of work and obstruction to traffic;
  • notice for snow removal operations;
  • etc.

How many alerts will I receive?

It is difficult to accurately predict the number of alerts that will be issued.

Please rest assured that we understand your preference not to be overwhelmed by messages from us. 

You will only receive the alerts you’ve chosen to subscribe to, and you can update your preferences at any time (except for emergency notifications). 

We are also committed to ensuring that this notification platform is never used for promotional or solicitation purposes.

Will I receive advertising?

No.

We are committed to not using the notification platform for promotional or solicitation purposes (except for emergency notifications).

You will only receive the alerts you have chosen to subscribe to, and you can update your preferences at any time.

Will this now be the only way to be informed?

No.

This alert system complements the other communication methods used by the Town to keep you informed. It is an additional tool, not the only one.